Data Deletion Policy – Pro-Learn Bharat

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At Pro-Learn Bharat, we value your privacy and are committed to safeguarding your personal data. This Data Deletion Instruction outlines how you can request the deletion of your personal information from our systems, and how we handle such requests in accordance with Indian IT laws, industry best practices, and Google Cloud Platform (GCP) data protection guidelines.

1. Right to Request Data Deletion

You have the right to request the deletion of your personal data that we collect and process, including:

  • Your name, email, and phone number

  • Account credentials

  • Course progress and purchase history

  • Uploaded documents or assessments

  • Any other personally identifiable information (PII)

2. How to Request Deletion

To request data deletion:

📧 Email Request:

Please email your request to:

support@prolearnbharat.com
Subject: Data Deletion Request – [Your Full Name]

Include the following details:

  • Registered Name

  • Registered Email ID

  • Phone Number (optional)

  • Reason for deletion (optional)

  • Mention: “I request permanent deletion of my data and account from Pro-Learn Bharat.”

📱 In-App Request (If applicable):

Navigate to Profile > Settings > Delete My Account, and submit your deletion request through the platform.

3. What Happens After You Request Deletion

Once we receive your request:

✅ We will verify your identity within 72 hours.
✅ Upon successful verification, we will delete all personal data within 7 business days.
✅ You will receive a confirmation email after the deletion is complete.

4. Data That Will Be Deleted

We will permanently delete:

  • Your user profile

  • Payment and course history (excluding legally required invoice records)

  • Course progress, certificates, and uploads

  • Communication history

5. Data Retained (If Required by Law)

Some data may be retained only if required for:

  • Legal compliance (e.g., tax records or transaction receipts)

  • Fraud prevention

  • Security audit trails for a limited period (as per IT Act, 2000 & amendments)

Such data will be securely stored and access-restricted as per Google Cloud’s encryption and audit policy standards.

6. Google Cloud Compliance

All user data is stored securely on Google Cloud Platform (GCP), which complies with:

Once deletion is initiated, data is erased across our platform and associated GCP services, following Google Cloud’s secure deletion protocols.

7. Important Notes

  • Data deletion is permanent and irreversible.

  • Your access to the account, courses, certificates, and history will be removed.

  • If you have subscribed to any recurring services, ensure they are canceled before deletion.