Privacy Policy – Pro-Learn Bharat

Last updated: [15 April]

Welcome to Pro-Learn Bharat. Your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, store, share, and protect your personal information in compliance with Indian laws and global data protection standards, including requirements aligned with Google Cloud’s privacy and data protection practices.

By accessing or using www.prolearnbharat.com (the “Website”), mobile applications, or associated services, you agree to the practices described in this policy.

1. Information We Collect

We collect the following types of personal and non-personal information:

a) Personal Information:

  • Full name

  • Email address

  • Phone number

  • Age/date of birth

  • Gender (optional)

  • Location (city/state)

  • Educational qualifications

  • Payment and billing information (handled via secure third-party gateways)

  • IP address and device information

b) Non-Personal Information:

  • Browser type and version

  • Referring site

  • Time and date of access

  • Course progress and usage behavior

  • Device type and operating system

2. How We Use Your Information

Your data helps us provide, improve, and personalize your experience on Pro-Learn Bharat. We use your information for:

  • Account creation and course enrollment

  • Processing payments securely

  • Sending important notifications (course updates, offers, etc.)

  • Customer support and feedback collection

  • Analytics to improve our content and platform

  • Legal compliance and fraud prevention

We only collect and process information that is necessary for the purpose described and retain it only as long as needed.

3. Sharing Your Information

We do not sell or rent your personal data to third parties. However, we may share your data with:

  • Trusted third-party service providers, such as:

    • Payment gateways (e.g., Razorpay, Stripe)

    • Email communication platforms (e.g., Mailchimp, SendGrid)

    • Cloud hosting and security (e.g., Google Cloud)

  • Legal or regulatory authorities, if required to comply with laws or protect our rights and safety.

All partners are bound by strict confidentiality agreements and data protection obligations.

4. Google Cloud Compliance

Pro-Learn Bharat uses Google Cloud Platform (GCP) for hosting and storage services. GCP ensures high levels of data encryption, secure APIs, and compliance with global standards including:

  • ISO/IEC 27001, 27017, and 27018

  • GDPR (for users outside India)

  • Data encryption in transit and at rest

  • Role-based access and security monitoring

You can review Google Cloud’s data practices here.

5. Your Rights and Choices

As a user, you have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion of your data

  • Withdraw consent for non-essential communications

  • Request account deactivation or data export

To exercise any of these rights, please email us at support@prolearnbharat.com.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Enhance user experience

  • Remember login details

  • Track course progress and performance

  • Analyze site traffic

You can control cookie settings through your browser preferences.

7. Data Retention & Security

  • We retain your personal data for as long as your account is active or as required to fulfill the purposes outlined in this policy.

  • We implement industry-standard security measures, including:

    • SSL encryption

    • Two-factor authentication (2FA) for admin access

    • Firewall and threat detection systems

In the event of a data breach, we will notify affected users and relevant authorities as required by law.

8. Children’s Privacy

Our platform is not intended for children under 16 without parental or guardian consent. If we become aware that a child under 16 has registered without consent, we will take steps to delete such data.

9. Changes to This Policy

We may update this Privacy Policy from time to time. All changes will be posted on this page with a revised date. Continued use of our services after updates means you accept the revised polic